GRI Content Index

  GRI disclosure/indicator (as defined by the GRI Guidelines) Report page / comment / reference
1.1 Statement from the most senior decision-maker of the organisation about the relevance of sustainability/CSR to the organisation and its strategy Address of the CEO and Chairman of the Management Board Herman Gref
2.1 Name of the organisation Profile and Performance Indicators for 2011
2.2 Primary brands, products and/or services Profile and Performance Indicators for 2011
2.3 Operational structure of the organisation, including main divisions, operating companies, subsidiaries and joint ventures Profile and Performance Indicators for 2011
2.4 Location of organisation’s headquarters Profile and Performance Indicators for 2011
2.5 Number of countries where the organisation operates, and names of countries with either major operations or that are specifically relevant to the sustainability/CSR issues covered in the report Profile and Performance Indicators for 2011
2.6 Nature of ownership and legal form Profile and Performance Indicators for 2011
2.7 Markets served by the organisation Profile and Performance Indicators for 2011
2.8 Scale of the organisation Profile and Performance Indicators for 2011
2.9 Significant changes during the reporting period regarding size, structure or ownership There were no significant changes regarding size, structure or ownership during the reporting period
2.10 Awards received in the reporting period Profile and Performance Indicators for 2011
3.1 Reporting period for information provided About This Report
3.2 Date of most recent previous report (if any) Not applicable, since this is the Bank’s first CSR Report
3.3 Reporting cycle About This Report
3.4 Contact point for questions regarding the report or its contents About This Report
3.5 Process for defining report content About This Report
3.6 Boundary of the report About This Report
3.7 Limitations on the scope or boundary of the report About This Report
3.8 Basis for reporting on joint ventures, subsidiaries, leased facilities, outsourced operations, and other entities that can significantly affect comparability from period to period and/or between organisations About This Report
3.10 Explanation of the effect of any restatements of information provided in earlier reports, and the reasons for such restatement Not applicable, since this is the Bank’s first CSR Report
3.11 Significant changes from previous reporting periods in the scope, boundary or measurement methods applied in the report Not applicable, since this is the Bank’s first CSR Reportе
3.12 Table identifying the location of the Standard Disclosures in the report GRI Content Index
4.1 Governance structure of the organisation, including committees under the highest governance body responsible for specific tasks The information is provided in the Annual Report
4.2 Indication of whether the Chair of the highest governance body is also an executive officer The information is provided in the Annual Report
4.3 For organisations that have a unitary board structure, state the number of members of the highest governance body that are independent and/or non-executive members The information is provided in the Annual Report
4.4 Mechanisms for shareholders and employees to provide recommendations or direction to the highest governance body Fundamentals,
The Sense of a Common Cause
4.14 List of stakeholder groups engaged by the organisation Our Mission and CSR
4.15 Basis for identification and selection of stakeholders with whom to engage Our Mission and CSR
Economic performance indicators
EC1 Direct economic value generated and distributed Towards Environmental Efficiency
EC2 Financial implications and other risks and opportunities for the organisation’s activities due to climate change Together with the Government
EC8 Development and impact of infrastructure investments and services provided primarily for public benefit through commercial, inkind, or pro bono engagement As One with Society
EC9 Understanding and describing significant indirect economic impacts, including the extent of impacts Our Customers
Environmental performance indicators
EN4 Indirect energy consumption by primary energy source Towards Environmental Efficiency
Показатели результативности в области прав человека
HR4 Total number of incidents of discrimination and actions taken In 2010, no incidents of discrimination at the Bank were reported
HR6 Operations identified as having significant risk for incidents of child labour, and measures taken to contribute to the elimination of child labour The Bank does not carry out any operations associated with a significant risk for incidents of child labour
HR7 Operations identified as having significant risk for incidents of forced or compulsory labour, and measures to contribute to the elimination of forced or compulsory labour The Bank does not carry out any operations associated with a significant risk for incidents of forced or compulsory labour
HR9 Total number of incidents of violations involving rights of indigenous people and actions taken In 2010, no incidents of violations involving rights of indigenous people at the Bank were reported
Labour Practices and Decent Work Performance Indicators
LA1 Total workforce by employment type, employment contract and region Profile and Performance Indicators for 2011
LA2 Total number and rate of employee turnover by age group, gender, and region Profile and Performance Indicators for 2011
LA3 Benefits provided to full-time employees that are not provided to temporary or part-time employees, by major operations Working Conditions
LA4 Percentage of employees covered by collective bargaining agreements Sberbank Trade Union
LA7 Rates of injury, occupational diseases, lost days, and absenteeism, and number of work-related fatalities by region Working Conditions
LA8 Education, training, counselling, prevention, and riskcontrol programs in place to assist workforce members, their families, or community members regarding serious diseases Ensuring Operational Transparency,
Address of the CEO and Chairman of the Management Board Herman Gref,
LA9 Health and safety topics covered in formal agreements with trade unions Sberbank Trade Union
LA13 Composition of governance bodies and breakdown of em-ployees per category according to gender, age group, minority group membership and other indicators of diversity Profile and Performance Indicators for 2011
Product Responsibility Performance Indicators
PR8 Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data Security as a Priority
Society Performance Indicators
SO5 Public policy positions and participation in public policy development and lobbying Together with the Government
Financial Services Sector Supplement
FS6 Percentage of the portfolio for business lines by specific region, size and by sector Profile and Performance Indicators for 2011
FS13 Access points in low-populated or economically disadvantaged areas by type Accessibility of Banking Services
FS14 Initiatives to improve access to financial services for disadvantaged people Accessibility of Banking Services,
Good Business Conduct
FS16 Initiatives to enhance financial literacy by type of beneficiary Recovery and Development of the Economy,
Our Customers,
Financial Literacy,
As One with Society

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